Compliments Slips (DL)

Who is One Spot Print? We are an all Aussie Company who’s full focus is on providing awesome printed and branded promotional gear to our even more awesome clients!

And what about that cool monkey, who’s he? Ah, that’s Fresh Prints. Our mascot of sorts. He’s also The Boss, so I better look busy…

Well then, how does One Spot Print offer such great bulk pricing? We source the best custom printed promotional gear from Australia and abroad to get you the products you need at those great prices. Simples!

Are all your products Australian made? Nearly! Most of our Banner Flags, Corflute Signs, Fence Mesh Banners, Flyers, Stubby Coolers, Business Cards, Coasters and much more are all Tru Blu Dinki Di Aussie. In fact, we print a whole bunch of other custom products too, like Coffee Mugs and Coasters!

Will I receive a Proof before it is set to print? Absolutely. We will give you artwork a good looking over and make sure there are no oddities. If we do find something, we will notify you and give you the option of re-supplying your artwork or continuing to print. You’ll then receive your proof to approve. We also won’t charge you any extra for a re-supply.

Who’s this Mr Stubby Cooler and is he part of you guys? He is, well sort of. Don Stubbs’ famous coolers were so popular that we had to give him his own website! There you design your stubbys with our easy-to-us our online design tool and then preview in 3D!!. Check it out here, it’s soooo awesome…

Can you guarantee a colour match? No, but we aim to get it as close as possible! All orders are printed in CMYK and may look different than what is displayed on your monitor. Any artwork supplied in RGB or PMS colours will be converted to CMYK prior to print. Please be aware that due to the variety of materials, printers and lamination’s that may be used, slight variances may occur. Refunds are not available on client approved artworks that we deem have been printed to an acceptable closeness.

Does One Spot Print offer a Artwork Set-up or Design Service? On some orders, yes. We recognise that not all our clients have the time or access to the proper equipment or designers to complete their projects properly. That’s why we can cater for everyone, ranging from clients with print-ready files to those wanting the whole kit and caboodle! Simply check the artwork box (if available) that you require on the product page when you order. On custom orders we will quote Graphic Design at $69 per hour. And remember, our Artwork Set-Up is FREE 🙂

Can I have the final print-ready files? If you have supplied us print-ready files, we are more than happy to send these to you if you require them in the future. However, any artwork that is designed by us, remains the property of One Spot Print. We can however, supply you with a low-resolution, watermarked version. We do keep all your working files, so if you need a re-print or re-order with the same artwork, we are ready to go. Also, if you require some tweaks or changes, it’s no problem at all.

Can I change the artwork once it has been approved? Once your artwork has been approved, it will go straight into production and no changes can be made.

How much is shipping? At One Spot Print we have a flat $9.95 shipping fee, per cart item.

Can I bundle my items under one shipping cost? We dispatch our items as soon as they are completed so that you have your printed goodies is as quick as possible, so unfortunately we do not bundle.

Where is your office located? Our office is located at 2/2 Moore St, West Gosford, NSW 2250. All our orders are shipped straight from our production locations in Sydney and Gold Coast but feel free to drop in if you would like to discuss a project or information on our products. 

How long will it take for my order to be dispatched? As all orders are custom printed, dispatch times vary between 3 and 10 days for 99% of items. For your convenience, estimated dispatch times are available on every product page for easy access. Please note that these times are estimates only. Rarely, but sometimes, forces outside of our control, including public holidays, can cause delays.

What about a delivery time? Shipping times vary greatly and we don’t estimate or promise delivery times, and that includes shop pick-up times. Once an item has been completed and dispatched, it is under the control of the courier company. Shipping delays can and do happen so please be aware of this before making a purchase.

Where do you guys dispatch from? All our orders are dispatched from Sydney, NSW or Gold Coast, QLD. Please note, we do not dispatch from our office. As such, any required delivery must be ordered at time of purchase

Does One Spot Print deliver overseas or PO Boxes? No sorry. We only deliver within Australia to street addresses.

What if my order is damaged or lost in transit? No problem. If possible, please  have the courier take note of the damage. At your first convenience, please send an image or two showing the offending damage to info@onespotprint.com.au along with your order number.

What happens if my received order is broken, faulty, misprinted or damaged? Please email us immediately with pics and a brief description and we’ll try to turn that frown, upside down.

Do you offer refunds? One Spot Print is happy to offer a refund prior to final artwork approval. However clients may incur a 25% cancellation fee to cover any artwork set-up or design that has been completed by us. Due to the custom print service we offer, no refunds or exchanges can be offered once production has begun. 

What is One Spot Prints Return Policy? We try to provide our customers with products that meet the specs on our web site as well as your expectations. If we have fallen short, we ask that you email us immediately with a description of the problem and some photos. We will make every effort to reach a fast resolution.

And finally, do you have any tips for me? Absolutely! Get creative, save money and be good to your mother.